Human Resource Programs

CONFLICT RESOLUTION STRATEGIES FOR HR MANAGERS/DIRECTORS

Conflict is inevitable. It can present an opportunity when handled well, and be a costly disaster when handled poorly. Learn how you can resolve conflict situations early before they escalate into intractable disputes using proven responses and techniques that work. This is a practical hands on training that will provide a road map for conflict resolution in the workplace and beyond.

Course Objectives

Upon completion, delegates will be able to;

  • Identify conflict as an opportunity for clarity and learning
  • Minimize the impact of perception on interpretations about motive
  • Recognize criticism, blame, defensiveness, and stonewalling as warning signs
  • Respond using an appropriate conflict handling strategy
  • Demonstrate an ability to set a positive tone and to listen with the intention to understand

Target Audience

  • Managers among all managerial levels
  • Supervisors
  • Team leaders
  • Human Resources department

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Please note that any payments issued for a program are non-refundable at any time.