Human Resource Programs

CONFLICT RESOLUTION STRATEGIES FOR HR MANAGERS/DIRECTORS

Conflict is inevitable. It can present an opportunity when handled well, and be a costly disaster when handled poorly. Learn how you can resolve conflict situations early before they escalate into intractable disputes using proven responses and techniques that work. This is a practical hands on training that will provide a road map for conflict resolution in the workplace and beyond.

Course Objectives

Upon completion, delegates will be able to;

  • Identify conflict as an opportunity for clarity and learning
  • Minimize the impact of perception on interpretations about motive
  • Recognize criticism, blame, defensiveness, and stonewalling as warning signs
  • Respond using an appropriate conflict handling strategy
  • Demonstrate an ability to set a positive tone and to listen with the intention to understand
Target Audience
  • Managers among all managerial levels
  • Supervisors
  • Team leaders
  • Human Resources department
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  • RELATED COURSES
  • ADVANCED OFFICE MANAGEMENT FOR ADMINISTRATORS AND EXECUTIVE ASSISTANTS
  • EFFECTIVE REPORT, MINUTES WRITING AND PRESENTATION SKILLS COURSE OUTLINE
  • HIGH IMPACT BUSINESS COMMUNICATION FOR ADMINISTRATIVE PROFESSIONALS
  • STRATEGIC MANAGEMENT FOR SENIOR MANAGERS AND EXECUTIVES
  • CUSTOMER COMPLAINTS MANAGEMENT SYSTEMS AND ETHICS FOR COMPLAINTS HANDLERS
  • CUSTOMER SERVICE: DEALING WITH DIFFICULT CUSTOMERS/CLIENTS COURSE OUTLINE
  • US ADDRESS
  • 75 9th Ave. 6th Floor,New York, NY. 10011, United States
  • GHANA ADDRESS
  • Point One Ashongman Road Kwabenya, Accra-Ghana
  • CONTACT US
  • +1 347-231-9454
    +233 59 499 8236
    +233 59 498 9009 info@blossomcorporate.com

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Please note that any payments issued for a program are non-refundable at any time.