Businesses that sell goods or provide services on credit that is without receiving payment at once is exposed to the very real risk that customers or clients might default that is, not settle their debts when they fall due for payment. Such bed debts can seriously affect the operations and profitability of a business, and so must be kept to the to the bare minimum. It is the important task of the credit manager and/or accounts managers and personnel, or the owner or manager of a small; business, or an appointed official or executive of larger businesses formulate a credit policy to control and manage the credit extended to its customer or clients. The credit-control process needs to be understood and followed, with adequate checks made on the “creditworthiness” of new and existing customers, and ‘credit limits’ (how much credit is allowed and for how long) must be set. This training covers all those topics and many more of great value to all businesses.