Service Excellence Programs
CUSTOMER SERVICE: DEALING WITH DIFFICULT CUSTOMERS/CLIENTS COURSE OUTLINE
Today, quality customer service may be what differentiates a company from its competitors. One of the most challenging things to deal with in business is handling difficult customers who are never satisfied. Knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors. You can prevent or manage almost any difficult situation with the right communications skills – it’s all about technique, not attitude.