Service Excellence Programs

CUSTOMER SERVICE: DEALING WITH DIFFICULT CUSTOMERS/CLIENTS COURSE OUTLINE

Today, quality customer service may be what differentiates a company from its competitors. One of the most challenging things to deal with in business is handling difficult customers who are never satisfied. Knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors. You can prevent or manage almost any difficult situation with the right communications skills – it’s all about technique, not attitude.

Course Objectives

Upon completion, delegates will be able to;

  • Quickly build rapport with customers
  • Choose client-centric language
  • Reset customer expectations
  • Communicate professionally with difficult customers
  • Better manage service-related stress

Target Audience

  • Customer service managers.
  • Customer service representatives.
  • Sales professionals.
  • Complaints Teams
  • Customer relationship managers.
  • Customer support professionals.

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Please note that any payments issued for a program are non-refundable at any time.