Public service organizations have recently undergone significant transformation in response to the public’s growing demand for high-quality services. In order to offer the public with effective and high-quality services, it is vital to promote accountability and performance among public service personnel.

Building accountability through effective performance management is not as easy as it may seem. Leaders should not just communicate objectives and performance metrics but also help employees meet their performance targets through necessary coaching and mentoring. This course is aimed at offering an understanding and direction in terms of policy formation, effective decision-making and problem-solving.