A good corporate financial decision starts with numbers. Most of the numbers come from financial statements prepared by accountants. However, the financial statements do not disclose all of the necessary and relevant information for decision making. Therefore, it is necessary to analyse the data depicted in the financial statements. This training will empower delegates in taking sound corporate financial decision based on numbers in their respective organizations by helping in developing their knowledge on the financial viability analysis…….Read More

Treasury Management & Corporate Finance programme combines two finance disciplines which largely overlap and are inextricably connected: Treasury management is designing strategy, planning about the funds, organizing and controlling funds and capital and corporate finance presents the foundations of finance with an emphasis on applications vital for corporate managers which includes company capital and currency management, financial risk mitigation and corporate financing. The goal of this training is to help managers maximize the owner’s profits that benefit shareholder’s wealth…..Read More

Risk Based Internal Auditing is a methodology that enables internal audit to assess the adequacy of the assurance sources. Internal audits play a crucial role in managing an organization’s risks and mitigating these to avoid disastrous consequences. This training will help delegates deliver fully integrated risk-based audit assignments, discover the key principles and standards associated with internal audits, along with how to identify, fraud, plan, execute, and report on internal audit assignments and the key factors to consider at each stage…….Read More

Businesses that sell goods or provide services on credit that is without receiving payment at once is exposed to the very real risk that customers or clients might default that is, not settle their debts when they fall due for payment. Such bed debts can seriously affect the operations and profitability of a business, and so must be kept to the to the bare minimum. It is the important task of the credit manager and/or accounts managers and personnel, or the owner or manager of a small; business, or an appointed official or executive of larger businesses formulate a credit policy to control and manage the credit extended to its customer or clients. The credit-control process needs to be understood and followed, with adequate checks made on the “creditworthiness” of new and existing customers, and ‘credit limits’ (how much credit is allowed and for how long) must be set. This training covers all those topics and many more of great value to all businesses…….Read More

Executives and business professionals need to understand the financial factors critical to business success. This interactive Finance for Non-Finance Professionals training course will show how finance works in today’s fast-moving business environment. For any business the key elements of profitability, liquidity and financial structure are critical for continuing success and competitiveness. So, these three elements are comprehensively explored and developed at all levels of business activity. This training course will enable you to understand the business from both a financial and strategic perspective, and how business decisions will impact on corporate profitability…….Read More

This Advanced Financial Statements Analysis training course will update and develop participant’s skills of analyzing financial information, business activities, and the key risks faced in today’s uncertain economic, political, and physical global business environment. Throughout this course, the participants will be able to relate their learning to real-world issues and problems and develop their ability to generate growth and improve profitability……Read More

This intensive course is aimed at improving the skills of the Procurement Executives and Managers in organizations.  The course examines the strategic importance/tactics of procurement within departments by using concepts and ideas in order to maximize the procurement department’s effectiveness and thereby reducing costs throughout the supply chain. It is therefore imperative for Procurement to constantly deliver value to the organisation by delivering products and services that contributes to the well-being of the organization. This is an important course for Purchasing professionals who will return to their organization with actual realistic plans on how to make considerable cost savings…….Read More

Today, quality customer service may be what differentiates a company from its competitors. One of the most challenging things to deal with in business is handling difficult customers who are never satisfied. Knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors. You can prevent or manage almost any difficult situation with the right communications skills – it’s all about technique, not attitude…….Read More

Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this customer complaints management systems and ethics for complaints handlers training course is to help employees handle ethical issues as they often arise in complaint management. This course explains how to stay calm under pressure, not to overreact, and how to remain professional when managing issues. Customer expectations for speed, quality, cost control and delivery have increased and customers complain when their expectations are not met. When customers complain, it can be a very stressful experience and remaining calm under pressure is key to retaining long-term customer loyalty. The training program equips participants with appropriate skills and techniques to manage complaints in a productive and proactive manner. At the end of this training course, trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. This course is designed to challenge your beliefs in managing customers’ expectations of you and your organisation, whether they are internal or external customers……Read More