Corporate and International Training Solutions and Consulting

Let us help you design, deliver, manage and sustain talent development solutions — for today and the future.

The partner you want. The solutions you need.

At the heart of every successful organization are skilled, engaged and productive employees. As the workforce rapidly evolves, people will remain the single most important asset of any organization. For several years, BCT has been a leading provider of Corporate and International Training Solutions. We’ll work collaboratively with you to close skill gaps and help your organization gain a competitive edge in an age of disruption —for today and the future.

SUMMARIZED COURSES

Management & Administration Programs

The Personal Assistant’s role demands exceptional planning and organizing skills. They need to have the ability to solve problems with quick decision makings and be tactful and discreet in the process of doing so. Personal Assistant and Executive Secretaries duties include overall assistance to managers and senior executives, to handle and perform a vast verity of tasks, which ultimately contributes to the overall results of the management or the manager. Work productivity can be compromised if there is no support from an experienced executive secretary or a personal assistant. This Masterclass training program on the Executive Assistant and Personal Assistant (PA) will enable participants cultivate a professional attitude for elevating their work relationship with their manager and building effective connections with stakeholders involved with the management…..Read More

This Strategic Thinking, Analysis and Planning training course has been specifically designed to provide the necessary strategic tools and mapping capabilities to achieve high levels of strategic alignment and consistency relative to both the external and internal environment. In this way, strategy enables professionals to maximize internal efficiency while capturing the highest potential of opportunities in the external environment and gain organizational and personal success……Read More

Administrative excellence comes from the ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organizing all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. This training course is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills…..Read More

Becoming more effective as an Office manager and Executive Assistant will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers and Executive Assistants need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that problem your boss has. This Advanced Office Management training course will help delegates understand the need to be organized, an excellent and also be able …..Read More

Effective Report, Minute Writing and Presentation Skills Seminar has been designed to help you meet all of your daily challenges. As your role expands and constantly changes your need to know all of the tips and tricks to get your job done professionally and in a timely manner. If it is important that you do your job with the best advice, the best training and the best strategies to further your career then this is a must attend workshop. You will understand how to efficiently organise day to day administration and be able to support your manager by interpreting financial information and preparing budgets for small projects. You’ll also gain key skills to fast track your career and apply these skills to improve your overall performance and in decision making. We encourage you to attend this workshop and look forward to welcoming you at this event…..Read More

This intensive training course is about effective communications skills essential for organisational and personal success. It provides a superb opportunity for Administrative professionals to take those skills to a higher level. There is a wealth of practical guidance on improving the effectiveness of various forms of written communication. This training course will present how writing and presentation skills can work in tandem to achieve results. If you want your reports, memos, letters and e-mail to be read with interest and acted upon and if you want to be able to present your ideas with impact and effectiveness, this is the right training course for you…..Read More

Managing strategy is concerned with the long-term direction and performance of an organisation. This course will give emphasis on the Management’s key role of setting the organization’s strategic direction. The Strategic management training program supports the development of high-level strategy skills for middle to senior Managers wanting to gain or refresh their knowledge of strategic planning and increase confidence in the use of corporate planning tools and approaches. This may include the ability to align the organisation’s internal capabilities to unpredictable external factors, which is crucial for success. This course will help delegates to understand the global context in relation to their business, as well as develop skills and confidence to boost performance and enable them to develop and sustain their organization’s performance for the future…..Read More

Service Excellence Programs

Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this customer complaints management systems and ethics for complaints handlers training course is to help employees handle ethical issues as they often arise in complaint management. This course explains how to stay calm under pressure, not to overreact, and how to remain professional when managing issues. Customer expectations for speed, quality, cost control and delivery have increased and customers complain when their expectations are not met. When customers complain, it can be a very stressful experience and remaining calm under pressure is key to retaining long-term customer loyalty. The training program equips participants with appropriate skills and techniques to manage complaints in a productive and proactive manner. At the end of this training course, trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. This course is designed to challenge your beliefs in managing customers’ expectations of you and your organisation, whether they are internal or external customers……Read More

Today, quality customer service may be what differentiates a company from its competitors. One of the most challenging things to deal with in business is handling difficult customers who are never satisfied. Knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors. You can prevent or manage almost any difficult situation with the right communications skills – it’s all about technique, not attitude……Read More

Banks & Financial Services Programs

A good corporate financial decision starts with numbers. Most of the numbers come from financial statements prepared by accountants. However, the financial statements do not disclose all of the necessary and relevant information for decision making. Therefore, it is necessary to analyse the data depicted in the financial statements. This training will empower delegates in taking sound corporate financial decision based on numbers in their respective organizations by helping in developing their knowledge on the financial viability analysis…….Read More

Treasury Management & Corporate Finance programme combines two finance disciplines which largely overlap and are inextricably connected: Treasury management is designing strategy, planning about the funds, organizing and controlling funds and capital and corporate finance presents the foundations of finance with an emphasis on applications vital for corporate managers which includes company capital and currency management, financial risk mitigation and corporate financing. The goal of this training is to help managers maximize the owner’s profits that benefit shareholder’s wealth…..Read More

Risk Based Internal Auditing is a methodology that enables internal audit to assess the adequacy of the assurance sources. Internal audits play a crucial role in managing an organization’s risks and mitigating these to avoid disastrous consequences. This training will help delegates deliver fully integrated risk-based audit assignments, discover the key principles and standards associated with internal audits, along with how to identify, fraud, plan, execute, and report on internal audit assignments and the key factors to consider at each stage…….Read More

Businesses that sell goods or provide services on credit that is without receiving payment at once is exposed to the very real risk that customers or clients might default that is, not settle their debts when they fall due for payment. Such bed debts can seriously affect the operations and profitability of a business, and so must be kept to the to the bare minimum. It is the important task of the credit manager and/or accounts managers and personnel, or the owner or manager of a small; business, or an appointed official or executive of larger businesses formulate a credit policy to control and manage the credit extended to its customer or clients. The credit-control process needs to be understood and followed, with adequate checks made on the “creditworthiness” of new and existing customers, and ‘credit limits’ (how much credit is allowed and for how long) must be set. This training covers all those topics and many more of great value to all businesses…….Read More

Executives and business professionals need to understand the financial factors critical to business success. This interactive Finance for Non-Finance Professionals training course will show how finance works in today’s fast-moving business environment. For any business the key elements of profitability, liquidity and financial structure are critical for continuing success and competitiveness. So, these three elements are comprehensively explored and developed at all levels of business activity. This training course will enable you to understand the business from both a financial and strategic perspective, and how business decisions will impact on corporate profitability…….Read More

This Advanced Financial Statements Analysis training course will update and develop participant’s skills of analyzing financial information, business activities, and the key risks faced in today’s uncertain economic, political, and physical global business environment. Throughout this course, the participants will be able to relate their learning to real-world issues and problems and develop their ability to generate growth and improve profitability……Read More

Human Resource Programs

Public service organizations have recently undergone significant transformation in response to the public’s growing demand for high-quality services. In order to offer the public with effective and high-quality services, it is vital to promote accountability and performance among public service personnel. Building accountability through effective performance management is not as easy as it may seem. Leaders should not just communicate objectives and performance metrics but also help employees meet their performance targets through necessary coaching and mentoring. This course is aimed at offering an understanding and direction in terms of policy formation, effective decision-making and problem-solving. ……Read More

This Retirement Planning (RP) training course guides employees through interactive and activity-laden session that covers everything from retirement benefits to work-life. Personal planning is important because it is the determining factor of your satisfaction with your retirement lifestyle. Likewise Financial planning, it is also crucial because it identifies your sources of income and expenses and establishes your retirement budget, based on your personal plan. Our dynamic and collaborative Retirement Planning focuses not only on these important issues, but also more personal issues such as work-life transitions, emotional preparedness and new or part-time employment……Read More

Conflict is inevitable. It can present an opportunity when handled well, and be a costly disaster when handled poorly. Learn how you can resolve conflict situations early before they escalate into intractable disputes using proven responses and techniques that work. This is a practical hands on training that will provide a road map for conflict resolution in the workplace and beyond……..Read More

HR Analytics is the use of people-data in analytical processes to drive organizational success by evaluating and designing better systems and solving business problems. Critically, it enables evidence-based decisions to be made using data collected and synthesized from a variety of sources both within and outside the organization.  HR analytics uses people-data, collected by HR systems and business information systems within the context of the operating environment. At its core, HR analytics enables HR professionals and the organization to gain insights into the performance of the workforce so that the investment in the ‘Human Capital’ brings improved performance, higher productivity and guarantees that the organization is ahead of the competition.   …….Read More

Leadership Development Programs

Success of an organization and its leaders typically rest upon how managers and staff understand the psychological influences and process of thinking, an “out of the box” kind of thinking that they make. Since it is crucially evident that the employees are a very important dimension in the success of an organization, the challenge is to turn them from “clock watchers” to a critical and creative workforce that can give the organization a competitive edge. This course helps delegates to see, think, and act differently to get better results. Participants will develop a deeper appreciation of their creative and innovative thinking skills and will be able to apply these to the work environment by understanding how to use creative ‘critical’ thinking and then apply these for decision-making and communication that delivers concrete results…….Read More

Public Governance includes all underlying principles, laws and rules that help a public sector organisation function. Bad governance could lead to exponential negative impact to the public because its scope influences the entire population. Good governance, on the other hand, has a positive impact and is extremely very important. This Seminar will empower participants with immense experience and knowledge to make reforms to public service delivery and efficiently manage any initiative undertaken to improve the leadership and governance in the public sector…….Read More

Interpersonal skills are the skills needed to effectively communicate, interact, and work with individuals and groups. Those with good interpersonal skills are strong verbal and non-verbal communicators and are commonly considered to be “good with people”.

Communication and people skills are critical necessities for good leaders.  Communication is significant; however, effective social skills is critical in relationships, especially in the workplace. In the corporate world, these skills and abilities are also referred to as interpersonal skills. These skills assist people to communicate and relate with each other. When we mention people skills or soft skills, we are referring to Interpersonal skills. This training course will equip participants with the ability to develop leadership, communication and interpersonal skills to inspire others and a clear ability to cultivate a vision for their subordinates………Read More

This training program has been designed to help supervisors and leaders lead others with impact. The training will focus on helping leaders develop the team into a united team filled with the team mission. It will also help leaders learn how to deal with others effectively. Participants will develop clarity on how they align their leadership and team behaviour with the values and purpose of their organisations for high engagement and performance.  …….Read More

Business sustainability and success require clear decision making and strong leadership. The training course includes linear and creative approaches to strategy development and allows delegates opportunities to enhance key leadership skills. The training course gives delegates a sound understanding of strategy and planning principles………Read More

Strategic Crisis Management and Contingency Planning are key elements of effective management principles. Rigorous testing and training go a long way towards ensuring the readiness of your organization to handle emergencies. Risks are a huge part of life, and especially in businesses, foreseeing risks and being able to tackle them efficiently could prevent fatal, economical and brand-image related losses. Effective Strategic Crisis Management depends on sound and swift decision-making, and neither can happen without corporate-wide and multi-agency pre-planning. Expert analysis of the business crisis finds that rushed strategic management decisions, incorrect statements, actions, or inactions have caused many of the most newsworthy business crisis during or following an event. This program equips delegates with applicable insights and practical skills for navigating critical moments before, during, and after a crisis strikes……….Read More

In the 20th century, women worked extra hard to make it in a ‘man’s world’. Now the world is recognizing that women are actually better suited to lead in the new economic realities. Women represent a critical segment of the global workforce, yet there are few opportunities for them to explore the unique challenges they face in the professional work environment and the resulting contributions and perspectives they offer as leaders. This course offers the opportunity for women to engage with other women, increase their support network, and further define their leadership style and mindset. Participants will learn more about the leaders they want to be and make commitments about behavioral changes they want to implement to move their own careers forward, advocating for themselves and for other women. This women’s leadership course empowers women to identify, develop, and ultimately contribute their unique qualities to meet the challenges in an evolving work environment. This course will also help participants take the next step to more senior positions at strategic levels………..Read More

Oil and Gas Programs

Petroleum reserves of a nation are considered to be its most important asset. The success of the Petroleum industry plays a huge role in the success of the economy of a nation. This course provides participants with the fundamental concepts and background of Petroleum Revenue Management and the overall government revenue impact of the various fiscal terms as well as real-life project level decisions and activities……..Read More

Oil and gas reserves of a nation are considered to be its most important asset. The success of the oil and gas industry plays a huge role in the success of the economy of a nation. Simply possessing rich resources of oil and gas does not make a nation prosperous and powerful. More importantly, proper exploration, extraction, processing and supply of these resources in time to places of high demand determine how successful and developed an organisation and a nation could be. This course provides the training and insight required for senior policy-makers from around the world to manage and govern their nation’s oil, gas or mineral resources for a better future. The course again, builds a better understanding of the interests of the public and private sectors and facilitates dialogue and mutual appreciation of respective positions between these different groups……..Read More

Public Relation & Communication Programs

Public relations is a strategic communications process that organisations use to build mutually beneficial relationships with the public. It encompasses all steps and actions taken to drive the public to think of an organisation as desired by the organisation itself. In most cases, public relations efforts are undertaken to ensure a positive image and reputation of an organisation in the eyes of the public. The foundation of Public relations lies in the building and maintaining of good relations with organisations’ public through effective communication and other good activities. Communication is therefore a process or means of accessing the mind or thought of others. Communication is an exchange of meaning and each participant comes into the communication situation with his or her own experience which he or she hopes to exchange with another participant.

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Public Relations Strategies introduces is the strategic planning process involved in putting together and coordinating organizational public relations efforts. In this training, delegates will learn what is involved in developing, implementing and evaluating public relations strategies. The course provides insights on understanding an organization’s internal and external environment; as well as identifying and addressing public relations situations that emerge in these environments. Delegates will learn how to develop objectives, and design strategies and select tactics that can better serve the organization’s goals. Additionally, delegates will learn from current public relations strategies, by analyzing and discussing good and bad practices. This course also focuses on the use of social media and other new media channels in strategic public relations, foster strategic thinking, examining when and how they can be employed to better serve the organization communication and relationship building needs.    

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Social media has significantly changed the public relations industry and the way organizations engage with core audiences. It is a dynamic communication tool that has the power to transform an organization’s communication strategy. PR professionals need to think strategically about which platforms provide the best connection for honest, authentic, candid two-way communication. This course explores how organizations can employ digital strategic communications in their public relations outreach. Strategic Communication considers how an organization can use tools like advertising, media, and public relations to position itself in the mind of its key stakeholders and in society.

This interactive and participative training course will demonstrate that it is possible for an
organization to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven
way of successfully dealing with a crisis. This training course will constructively help delegates to
develop those essential crisis management skills and reveal how to effectively use advanced
techniques that will improve leadership performance at that critical time. The knowledge gained
through this course will help delegates effectively manage crises in their organization, limiting the
negative impact they could cause to the growth and success of the organization.
Overall, this Crisis Management in Public Relations training course will provide delegates the
complete skill set required to undertake critical and influential roles in their organization, which
involve crisis and issue management and branding, thus increasing opportunities to prove
potential and foster career growth and progression.

Corporate Communication training explores how organizations communicate with key audiences, both internal and external to the corporation, to achieve their strategic goals. The course evaluates various communication functions and highlights the methods organizations use to gain a competitive advantage and reach a variety of publics including customers, investors, employees, media, government and communities. The purpose of this training is to engage participants in the analysis of communication as a vital management function empowering contemporary organizations to lead, motivate, persuade and inform various publics. As a result, delegates will gain practical and strategic knowledge of Corporate Communication in our global society.

Public Governance Programs

Public service organizations have recently undergone significant transformation in response to the public’s growing demand for high-quality services. To offer the public effective and high-quality services, it is vital to promote accountability and performance among public service personnel. Building accountability through effective performance management is not as easy as it may seem. Leaders should not just communicate objectives and performance metrics but also help employees meet their performance targets through necessary coaching and mentoring. This course is aimed at offering an understanding and direction in terms of policy formation, effective decision-making and problem-solving.

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Public-Private Partnerships (PPPs) are partnerships between the public sector and one or more private sector companies to help finance, build, operate and manage a public sector infrastructural project or service delivery. The public partner, in this case, is the government (local, state or central), while the private partner is an individual private company or entity or a group of companies come together to carry forward a public sector project of common interest. When there is limited public funding and the funding and timely completion of large-scale public projects are at risk, PPPs become necessary. While there are numerous benefits from Public-Private Partnerships, the most significant is the utilization of enhanced expertise, skill, technology and innovation of the private sector to accelerate the completion of a project or enhance the efficiency and quality of public service delivery……….Read More

 

The Public Sector is the most vital sector of any Government. It manages and controls national and critical services such as Police, Emergency Services, Urban Planning, Security, Taxation and also Social Welfare. These areas underpin the functioning of a nation, and unless they are managed correctly, can lead to vital resources falling into disregard. This training will provide delegates with the necessary exposure to and information about other sectors, thus increasing avenues for career growth and development…….Read More

Corporate Communication training explores how organizations communicate with key audiences, both internal and external to the corporation, to achieve their strategic goals. The course evaluates various communication functions and highlights the methods organizations use to gain a competitive advantage and reach a variety of publics including customers, investors, employees, media, government and communities. The purpose of this training is to engage participants in the analysis of communication as a vital management function empowering contemporary organizations to lead, motivate, persuade and inform various publics. As a result, delegates will gain practical and strategic knowledge of Corporate Communication in our global society.

Procurement & Contract Programs

This intensive course is aimed at improving the skills of the Procurement Executives and Managers in organizations.  The course examines the strategic importance/tactics of procurement within departments by using concepts and ideas in order to maximize the procurement department’s effectiveness and thereby reducing costs throughout the supply chain.

It is therefore imperative for Procurement to constantly deliver value to the organisation by delivering products and services that contributes to the well-being of the organization. This is an important course for Purchasing professionals who will return to their organization with actual realistic plans on how to make considerable cost savings.

In today’s complex and volatile market, there is increasing pressure on employees to perform their roles with greater scrutiny. As representatives of the company, it is their responsibility to ensure that the organization achieves its strategic objectives and protects its assets. This training program will provide an overview of the importance of corporate governance in the modern business landscape, and the role of administrators in promoting corporate governance awareness and compliance. The course aims to develop a critical understanding of the concepts, issues, and practices involved in the governance structure of modern corporations, as well as the ability of participants to apply this knowledge in a collaborative work environment aligned with overall company strategy.

Engineers who run projects must have sound skills when purchasing goods and services. They need to understand how to write tender briefs, create and renegotiate contracts, evaluate vendor performance and mitigate risks. In order for organizations to successfully select a suitable contractor and carry out the work, they should focus on appropriate tendering procedures, procurement strategies, and contractual arrangements. This training will help participants how to systematically predict and prepare for risks in the procurement process before they arise. This training will help in building participants knowledge and skills of the contracting management processes, principles and practices to meet their organization/project objectives.

Innovative procurement processes are easily identified with a well-managed organization or project. Such processes hasten the achievement of its objectives. Procurement processes must be dynamic and aligned to the needs of the organization or the project. E-procurement is evolving as an important tool in enhancing organizational capacity not only in the procurement function but also within its overall mandate of fostering transparency and wider competition especially public procurement operations. E-procurement has proved to contribute significantly to the process of the transformation towards a leaner and a more cost-effective government. The course will bring together procurement specialists and practitioners to discuss the perspectives of e-procurement. It will also address the issues of the change management processes required at organizational level for an effective e-procurement system.

The Procurement function has developed from a simple administrative function to a fully-fledged strategic business unit. No longer is it sufficient to simply turn requisitions into orders and then await the delivery of the goods or services. It is therefore imperative for Procurement to constantly deliver value to the organisation by delivering products and services that contributes to the well-being of the organisation. This Procurement Best Practices training will address the necessary conditions for those delegates who want to implement high-performing Procurement functions.

Public procurement refers to the process of acquisition by government and public entities of goods, works, and services, necessary to fulfil their mandate in the provision of services and facilities to the general public. Public purchasing activities have, for long, been overshadowed with inefficiency, corruption and disregard of fundamental value for money considerations, adversely impacting the rate and quality of progress in realizing the objectives of national development. In this training, delegates will explore fundamentals and instruments to effectively managing public procurement processes, different regulatory framework approaches by international organizations.

Project Management Programs

Everyone involved in working with World Bank shares the responsibility of making sure that their limited resources are used to help people effectively. Good practice in project financial management will help NGO staff to use World Bank funds to maximum effect, now and in the future.

Project management is all about the management of risks; the ability to seize opportunities, minimize threats and to optimize results. However, risk management is too often treated as a reactive process, or worse, not done at all. By better understanding the risks that may affect your projects, and how to effectively manage them, you will be better positioned to successfully deliver your projects on schedule, within budget and with a clear health, safety and environment record.

Not just designated project managers can handle projects. You must apply sound project management concepts to every project, regardless of its size. These principles include working with stakeholders, controlling and reducing risk, and adhering to the project lifecycle. Through a focus on vocabulary and definitions, class discussion, and exercises that challenge you to produce the collateral commonly used in managing projects, big or little, this workshop will introduce delegates to the fundamentals of project management.

Regulatory Impact Analysis (RIA) is an approach to critically assess the positive and negative components of proposed and existing regulations and non-regulatory alternatives. It is an important element of an evidence-based approach to policymaking. Conducting RIA within an appropriate systematic framework can underpin the capacity of governments to ensure that regulations are efficient and effective in a changing and complex world. This course is designed to assist policymakers, regulators, and the business community in designing and implementing effective analyses.

An increased pace of globalization has been driving novel challenges across nearly every sector be it public or private. Meanwhile, the public sector along with non-government entities and other donor recipients have ended up under enhanced scrutiny. Society has been calling for greater accountability, transparency, and effectiveness of development programs and both internal and external stakeholders demand tangible results. As program performance transforms itself into a global phenomenon, building and sustaining effective monitoring and evaluation systems become crucial. This training aims to help participants gain a detailed knowledge and thorough understanding of results-based monitoring and evaluation system and the challenges associated with its implementation.

A project team is only as good as its leader. Project success hinges not only on the effectiveness of the project team, but also on the project manager’s ability to lead and manage that team. Delegates will develop core competencies in interpersonal skills such as fostering self-understanding, team building, motivation, and conflict resolution. You will gain a better understanding of what drives team performance and how to build and sustain your high-performing team through team assessment, role-play activities, and discussions designed to encourage self-reflection.

Healthcare Programs

This course is designed to provide health professionals with a comprehensive understanding of ethical principles and considerations in the healthcare field.

Analyzing and Evaluation helps in collecting, analyzing, and transforming health data into strategic information for informed decision-making, improved effectiveness, and enhanced advocacy in health programs. M&E will help to ensure that health programs are implemented as planned and to assess whether desired results are being achieved. This training aims to build the capacity of analyzing and evaluating professionals working in the health sector.  The acquired analyzing and evaluation skills will assist delegates in improving health program planning and performance management and enhance the institutionalization of the collection of health-related data and the analysis of program impact.

This training will provide delegates with an in-depth understanding of healthcare ethics. Delegates will be equipped with the knowledge and skills required to establish and maintain professional boundaries and ethical relationships and communicate effectively and sensitively with patients, families, and colleagues. Additionally, they will be able to navigate issues related to informed consent and shared decision-making and comprehend the ethical implications of resource allocation healthcare disparities.